Terms of Service

These Terms govern your use of CupThread (the “Service”) — including the web console, public feedback pages, and the Apple/Android SDKs — which is built and operated by Lex Tang (“I”, “me”). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a company, you confirm you have authority to bind that company.

Accounts are authenticated through my identity provider. You are responsible for the accuracy of your account information, for keeping credentials secure, and for activity in the workspaces you own or administer. Workspace owners manage their members and are responsible for their members’ compliance with these Terms.

You may not:

• collect, store, or distribute unlawful, harmful, or infringing content;
• send spam, submit automated or deceptive feedback, or abuse vote mechanisms;
• probe, scan, or attack the Service, or access other tenants’ data;
• reverse engineer the Service beyond what the SDK licenses permit, or circumvent plan limits;
• resell the Service, or scrape it in a way that degrades it for others;
• upload malware or use attachments to distribute malicious files.

I may suspend or terminate accounts that violate these rules.

You retain ownership of the apps, configuration, and content you create in the Service. Feedback and feature requests submitted to your apps belong to you as the workspace owner; you grant me the limited right to store and process them to operate the Service (including forwarding them to destinations you configure).

You are responsible for making the required disclosures to your end users — including a link to my Privacy Policy — before embedding the SDKs or public pages in your apps.

Purchases are processed by Polar.sh, which acts as the merchant of record for all transactions. Payment terms, tax handling, and billing currency are determined by Polar. You can manage payment methods, cancel a subscription, or download invoices from the Polar customer portal linked from the console billing page.

Subscriptions renew automatically until you cancel. Cancellation stops future renewals but does not refund the current billing period — your paid access continues until the end of the period you have already paid for. Plan quotas and add-on pricing are as described in the console. Prices may change with notice; continued use after a change constitutes acceptance.

The Free tier lets you evaluate the Service before paying, so paid plans are generally non-refundable once used. If you believe a charge was made in error, contact me within 14 days of the transaction with your account email and order reference.

If you are a consumer in the European Union or the United Kingdom, you have the right to cancel your subscription within 14 days of the purchase date (the “cooling-off period”) and receive a full refund, provided you have not made significant use of the paid features during that period. See the refund policy for details.

The SDKs are provided under the license terms accompanying them. Integrations with third-party services (GitHub, Linear, Notion, Slack) use credentials you supply; you are responsible for complying with those services’ terms and for the scope of the tokens you configure.

I aim for high availability but do not guarantee uninterrupted service. I may modify or discontinue features. If I discontinue a paid feature you rely on, I will provide reasonable notice and a prorated remedy where appropriate.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. I do not warrant that the Service will be error-free or uninterrupted.

To the maximum extent permitted by applicable law, in no event shall I be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business, arising out of or related to your use of the Service, even if advised of the possibility of such damages. My total aggregate liability under these Terms shall not exceed the amount you paid me in the twelve months preceding the claim.

To the extent permitted by applicable law, you agree to defend and indemnify me against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) that arise from your misuse of the Service, your violation of these Terms, your infringement of another person’s rights, or content you or your end users submit through your apps.

You may stop using the Service and delete your workspace at any time. I may suspend or terminate accounts for non-payment or violations of these Terms. On termination, your data is removed from the active database, except where retention is required by law. Provisions that by their nature should survive termination — including ownership, the warranty disclaimer, and the limitation of liability — remain in effect.

The Service, including its software, design, text, and graphics, is owned by me and protected by copyright and other intellectual property laws. These Terms grant you a license to use the Service; they do not transfer ownership. SDKs are provided under the license terms accompanying them.

I may update these Terms from time to time. I will post changes on this page and update the effective date above. Continued use of the Service after a change constitutes acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved in the courts of Hong Kong, except that nothing in this section limits any consumer protection rights you may have under the mandatory laws of your country of residence.

These Terms constitute the entire agreement between you and me regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions continue in full force. You may not assign or transfer these Terms without my written consent; I may assign them freely. No waiver of any provision will be deemed a further or continuing waiver.